These Terms and Conditions apply to all orders placed through our online shop at www.epos-press.com by consumers and business customers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Sec. 13 German Civil Code – BGB).
A business customer is any natural or legal person or partnership with legal capacity acting in the course of their commercial or independent professional activity (Sec. 14 BGB).
For consumers with habitual residence outside Germany, mandatory consumer protection provisions of the consumer’s country of residence may remain unaffected.
Merkuna OHG
Represented by the partners: Metin Erkekoglu, Ahmet Erkekoglu
Sittarder Str. 17, 41748 Viersen, Germany
Website: www.epos-press.com
VAT ID: DE328735661
The subject of the contract is the sale of physical books (printed products). Delivery is made by shipment from Germany to the delivery address specified by the customer during checkout.
Product presentations in the shop are not legally binding offers. A contract is concluded only when we accept your order by sending an explicit acceptance, by dispatching the goods, or by confirming dispatch.
By clicking the “Buy Now” button, you submit a binding offer to purchase. After ordering, you will receive an order confirmation by email; this confirmation does not necessarily constitute acceptance.
(1) Prices displayed in the shop are final prices. Where applicable, statutory VAT is included and shown during checkout.
(2) For deliveries outside the European Union, additional taxes, customs duties and/or fees may apply. These are borne by the customer and are not charged or collected by us unless explicitly stated otherwise.
(3) Shipping costs are shown during checkout and are additionally payable unless expressly stated otherwise.
(4) Payment can be made using the methods available in the online shop and is due immediately upon order unless stated otherwise.
(1) We ship from Germany. Delivery times and shipping options are shown in the online shop and/or during checkout.
(2) Consumers: the risk of accidental loss or deterioration passes upon delivery to the consumer or an authorized recipient.
(3) Business customers: the risk passes when the goods are handed over to the carrier/freight forwarder.
(4) If delivery fails due to reasons attributable to the customer (e.g., incorrect address, non-collection, refusal), the customer shall bear any additional costs incurred (e.g., re-shipping, return-to-sender charges).
If you are a consumer and the statutory right of withdrawal applies (in particular for distance contracts within the EU/EEA), you have the right to withdraw from the contract within 14 days without giving any reason. If you are not properly informed about your withdrawal right, the withdrawal period can be extended.
Details (conditions, time limit, procedure, model withdrawal form) are provided in our Withdrawal Policy.
If you withdraw, we will reimburse all payments received from you for the returned goods. Where applicable under the statutory withdrawal regime, we reimburse standard outbound delivery costs (but not any surcharge for premium/express delivery chosen by the customer).
Refunds are made using the same means of payment used for the transaction unless expressly agreed otherwise.
To meet the withdrawal deadline, it is sufficient that you send your withdrawal notice before the withdrawal period expires and dispatch the goods within the applicable statutory timeframe.
In case of a withdrawal (“change of mind”) return, the customer bears the direct cost of returning the goods.
This applies to returns from Germany, the EU/EEA, and from non-EU destinations.
We do not provide prepaid return labels for withdrawal returns unless we choose to do so at our discretion.
The rule in Section 7.4 does not apply where mandatory law requires a no-cost remedy, in particular if goods are defective/non-conforming or we shipped the wrong item. In such cases, statutory warranty rights apply and the consumer must not be charged costs that would deter exercising these rights.
For consumers outside the EU/EEA, any “returns for convenience” (change of mind) are voluntary and only granted if and to the extent described in our Returns Policy (if any). Unless mandatory local law provides otherwise, the customer bears all return shipping costs and any import/export charges connected with the return.
The goods remain our property until full payment has been received.
Statutory warranty rights apply. For business customers, limitations may apply as permitted by law.
We are liable for intent and gross negligence. In cases of slight negligence, liability applies only for breaches of essential contractual obligations and is limited to foreseeable damages. Liability for injury to life, body or health remains unaffected.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of mandatory protections of the law of their habitual residence.
If individual provisions are invalid, the remainder of the contract remains valid.